Shipping policy

LIQUID CHOICE

Shipping Policy

LIQUID CHOICE is a wholesale and retail beverage business supplying soft drinks, energy drinks, and other beverages to individual customers, retailers, businesses, and wholesale customers.

This Shipping Policy explains how LIQUID CHOICE processes and delivers orders placed through our website.

For shipping and delivery questions, please contact:

LIQUID CHOICE
Email: liquidchoice4@gmail.com

1. Order Processing

Orders are processed after the order has been successfully received and payment has been confirmed, unless different payment terms have been agreed for an approved wholesale customer.

Processing times may vary depending on:

Product availability
Order size
Wholesale or retail order requirements
Delivery location
Payment confirmation
Weekends and public holidays

Large wholesale orders may require additional processing time. If an order requires additional time, LIQUID CHOICE may contact the customer with an estimated dispatch or delivery timeframe.

2. Shipping and Delivery Areas

LIQUID CHOICE delivers to locations where our available delivery or shipping services operate.

The shipping options and applicable delivery charges will be communicated or displayed during the ordering process where available.

Some products or large wholesale orders may require special delivery arrangements because of their size, quantity, weight, or handling requirements.

If we are unable to deliver to a particular location, LIQUID CHOICE will inform the customer as soon as reasonably possible.

3. Delivery Times

Estimated delivery times may vary depending on:

Delivery location
Order size
Product availability
Courier or transport provider
Wholesale delivery requirements
Public holidays
Weather and transport conditions
Other circumstances outside LIQUID CHOICE's reasonable control

Any delivery timeframe provided by LIQUID CHOICE is an estimate unless a specific delivery date has been expressly agreed.

Customers should allow reasonable additional time for large or wholesale orders.

4. Shipping Charges

Shipping or delivery charges may depend on factors including:

Delivery location
Order size
Order weight
Number of products
Wholesale or retail order type
Delivery method(

Economy, Express, Standard)

The applicable shipping or delivery charge will be communicated during the ordering process or agreed separately for wholesale customers.

Where free or discounted delivery is offered, any applicable conditions will be communicated with the relevant offer.

5. Wholesale Deliveries

Wholesale orders may involve larger quantities and different delivery arrangements from standard retail orders.

For wholesale customers, LIQUID CHOICE may arrange delivery directly or use an appropriate third-party courier or transport provider.

Wholesale customers should ensure that:

The delivery address is correct.
Someone authorised is available to receive the order where required.
There is suitable access for delivery.
The delivery location can safely accommodate the order.
Products can be checked upon delivery where reasonably possible.

For particularly large orders, LIQUID CHOICE may contact the customer before dispatch to confirm delivery arrangements.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

LIQUID CHOICE is not responsible for delays or additional delivery costs caused by incorrect, incomplete, or outdated information supplied by the customer.

If you realise that your delivery information is incorrect, contact liquidchoice4@gmail.com as soon as possible.

We will try to assist, but changes may not be possible once an order has been dispatched.

7. Receiving Your Order

Customers should check their delivery as soon as reasonably possible after receiving it.

Where practical, check:

Number of packages received
Product quantities
Product types
Visible damage
Leaking or broken containers
Condition of packaging

For wholesale orders, customers should check quantities and visible condition upon delivery where reasonably possible.

8. Damaged Products

If products arrive damaged, leaking, broken, crushed, or otherwise unsuitable, contact LIQUID CHOICE as soon as possible.

Please provide:

Order number or order details
Description of the damage
Photographs of the damaged products
Photographs of the external packaging
Photographs of labels, batch numbers, or other relevant information where applicable

Customers should keep the damaged products and packaging until the matter has been reviewed.

After reviewing the claim, LIQUID CHOICE may provide a replacement, refund, credit, or another appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. Missing Products or Short Deliveries

If your order arrives with fewer products than ordered, please contact LIQUID CHOICE promptly.

For wholesale orders, customers should compare the delivered quantity with the order or delivery documentation where available.

After the shortage has been verified, LIQUID CHOICE may arrange delivery of the missing products, provide a refund, or issue an appropriate credit.

10. Incorrect Products

If you receive products that are different from those ordered, please contact us as soon as possible.

Please provide:

Order information
Product ordered
Product received
Quantity affected
Photographs where appropriate

If the error is confirmed, LIQUID CHOICE may arrange a replacement, refund, or other appropriate solution.

Do not return products without first contacting LIQUID CHOICE and receiving return instructions.

11. Lost or Delayed Deliveries

If your order does not arrive within the expected delivery timeframe, contact liquidchoice4@gmail.com.

LIQUID CHOICE may investigate the delivery with the relevant courier or transport provider.

Delivery delays may occur because of circumstances outside our reasonable control, including:

Courier delays
Severe weather
Transport disruption
Incorrect delivery information
Public holidays
Supply or stock issues
Other unforeseen circumstances

We will take reasonable steps to assist in resolving delivery problems.

12. Failed Delivery

If a delivery cannot be completed because the customer is unavailable, the delivery address is incorrect, access is unavailable, or other circumstances prevent delivery, additional delivery arrangements or charges may apply where permitted.

Customers should follow any instructions provided by the courier or LIQUID CHOICE regarding redelivery.

13. Storage After Delivery

Once products have been successfully delivered, customers are responsible for storing and handling them appropriately.

Beverages should be stored according to the manufacturer's instructions and any applicable product requirements.

LIQUID CHOICE is not normally responsible for product deterioration or damage caused after delivery by improper storage, handling, exposure to unsuitable conditions, or transportation arranged by the customer.

14. Delivery of Wholesale Orders to Businesses

Wholesale customers are responsible for ensuring that their premises can safely receive and store the ordered products.

Where large quantities are ordered, customers should ensure that:

Appropriate receiving personnel are available.
There is reasonable access for the delivery vehicle.
Adequate storage space is available.
Products can be safely unloaded and stored.

Any special delivery requirements should be communicated to LIQUID CHOICE before the order is dispatched.

15. Third-Party Delivery Providers

LIQUID CHOICE may use independent courier, freight, or transport providers to deliver orders.

Once an order has been handed to the relevant delivery provider, delivery may be subject to that provider's procedures and service conditions.

LIQUID CHOICE will provide reasonable assistance when a delivery issue occurs and may contact the delivery provider to investigate the matter.

16. Shipping Restrictions

Certain locations, quantities, or delivery circumstances may require special arrangements.

LIQUID CHOICE may restrict or decline delivery where:

Delivery is not available to the requested location.
The order cannot reasonably be transported.
The delivery location presents a safety concern.
Legal or regulatory requirements prevent delivery.
The order requires arrangements that cannot be provided.

If this affects an accepted order, LIQUID CHOICE will contact the customer and provide an appropriate solution where possible.

17. Changes or Cancellations Before Dispatch

If you need to change or cancel an order, contact liquidchoice4@gmail.com as soon as possible.

We will try to accommodate requests made before processing or dispatch.

Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

Any eligible cancellation or refund will be handled in accordance with the LIQUID CHOICE Return & Refund Policy and applicable law.

18. Circumstances Outside Our Control

LIQUID CHOICE will not be responsible for shipping or delivery delays caused by circumstances reasonably outside our control.

These may include:

Severe weather
Natural disasters
Transport disruption
Strikes or labour disruptions
Government restrictions
Public emergencies
Major supply disruptions
Courier or logistics failures
Other unforeseen events

Where possible, LIQUID CHOICE will communicate significant delays and work to provide a reasonable solution.

19. Contact LIQUID CHOICE

For questions about shipping, delivery, damaged products, missing products, incorrect orders, or wholesale delivery arrangements, please contact:

LIQUID CHOICE
Email: liquidchoice4@gmail.com

When contacting us about an order, please provide your order number and a clear description of the issue.

LIQUID CHOICE — Wholesale & Retail Beverage Supply