Refund policy

LIQUID CHOICE

Return & Refund Policy

Effective Date: 01/10/2026
Welcome to LIQUID CHOICE. We supply soft drinks, energy drinks, and other beverages to both retail and wholesale customers.

This Return & Refund Policy explains when products may be returned, replaced, or refunded and how customers should report problems with an order.

For questions regarding returns, refunds, damaged products, or order issues, please contact:

LIQUID CHOICE
Email: liquidchoice4@gmail.com
Website: LIQUID CHOICE

1. Scope of This Policy

This policy applies to purchases of beverages made through LIQUID CHOICE, including:

  • Soft drinks

  • Energy drinks

  • Bottled and canned beverages

  • Other non-alcoholic drinks

  • Retail orders

  • Wholesale and bulk orders

Because beverages are consumable products, returns are subject to the conditions described below.

2. Damaged Products

If products arrive damaged, leaking, broken, crushed, or otherwise unsuitable for sale or consumption, customers should contact LIQUID CHOICE as soon as possible.

For delivery damage, customers should:

  1. Take clear photographs of the damaged products.

  2. Take photographs of the packaging or box in which the products arrived.

  3. Keep the damaged products and packaging until LIQUID CHOICE has reviewed the issue.

  4. Contact us at liquidchoice4@gmail.com with the order details and photographs.

After reviewing the claim, LIQUID CHOICE may provide a replacement, refund, credit, or other appropriate resolution, depending on the circumstances.

For wholesale customers, damage claims should be reported promptly after delivery and preferably before the goods are distributed or resold.

3. Incorrect Products

If you receive a product that is different from what you ordered, please contact LIQUID CHOICE as soon as possible.

Please provide:

  • Your order number or order details

  • The product ordered

  • The product received

  • Photographs where appropriate

If LIQUID CHOICE confirms that an incorrect product was supplied, we may arrange a replacement, refund, or account credit.

Customers should not return incorrect products without first contacting us and receiving instructions.

4. Missing or Incomplete Orders

If an order arrives with products missing or with a quantity different from the quantity ordered, please notify us as soon as possible.

For wholesale orders, customers should check the quantity and condition of goods upon delivery whenever reasonably possible.

Once the shortage has been verified, LIQUID CHOICE may provide the missing products, issue a refund, or provide an appropriate account credit.

5. Expired or Unfit Products

LIQUID CHOICE takes reasonable care to supply products that are suitable for sale and within their applicable date requirements.

If you receive a product that is expired, has an incorrect date, has been compromised, or appears otherwise unsuitable for sale or consumption, please contact us promptly.

Do not consume a product that appears unsafe, damaged, leaking, contaminated, or otherwise unsuitable.

Please provide photographs of the product, including the relevant date marking, batch information where available, and packaging.

Following review, LIQUID CHOICE may arrange a replacement, refund, or credit where appropriate.

6. Products That Have Been Opened or Consumed

For health, safety, and hygiene reasons, LIQUID CHOICE generally cannot accept returns of beverages that have been opened or partially consumed simply because the customer has changed their mind or no longer wants the product.

However, if an opened product has a genuine quality, safety, manufacturing, or product-related issue, please contact us immediately so that the matter can be investigated.

We may request photographs, batch information, purchase information, or other reasonable evidence to investigate the complaint.

7. Change-of-Mind Returns

Because LIQUID CHOICE sells consumable beverage products, we generally do not accept returns simply because a customer has changed their mind, ordered too much, selected the wrong product, or no longer wants the goods.

This may be different where applicable consumer law gives you a mandatory right to cancel, return, or obtain a refund.

Nothing in this policy is intended to remove or restrict any rights that cannot legally be excluded.

8. Wholesale and Bulk Orders

Wholesale and bulk orders may be subject to different commercial terms because they can involve larger quantities and special pricing.

Before placing a wholesale order, customers should carefully check:

  • Product type

  • Brand

  • Flavour or variant

  • Quantity

  • Packaging format

  • Delivery information

  • Agreed wholesale price

  • Any applicable minimum order requirements

Once a wholesale order has been confirmed, cancellation or changes may not be possible if the order has already been prepared, dispatched, or otherwise processed.

If a wholesale order has a genuine issue such as damaged goods, incorrect quantities, incorrect products, or another fulfilment problem, contact liquidchoice4@gmail.com promptly so we can investigate and resolve the matter.

Where a wholesale customer has agreed separate written trading terms with LIQUID CHOICE, those terms may apply to the relevant order.

9. Refunds

Where LIQUID CHOICE approves a refund, the refund will generally be issued using the original payment method where reasonably possible.

The amount refunded will depend on the nature of the approved claim. Depending on the circumstances, this may include:

  • The value of the affected products

  • The value of missing products

  • The value of incorrectly supplied products

  • An approved delivery charge where applicable

LIQUID CHOICE will not provide a refund for products that do not qualify under this policy or applicable consumer law.

Refund processing times may vary depending on the payment provider, bank, or financial institution used for the original payment.

10. Replacements

Where appropriate, LIQUID CHOICE may offer a replacement instead of a refund.

Replacement products will be subject to availability. If the original product is unavailable, LIQUID CHOICE may offer an alternative resolution, such as a refund or account credit, where appropriate.

11. Delivery Problems

If an order is delayed, lost, delivered to the wrong location, or otherwise affected by a delivery issue, please contact LIQUID CHOICE as soon as possible.

We will investigate the issue with the relevant delivery provider where necessary.

Delivery times may be affected by circumstances outside LIQUID CHOICE's reasonable control, including courier delays, severe weather, transport disruptions, incorrect delivery information, or other unforeseen circumstances.

Customers are responsible for providing accurate delivery information when placing an order.

12. Products Damaged After Delivery

LIQUID CHOICE is not normally responsible for damage caused after successful delivery where the damage results from improper storage, handling, transportation arranged by the customer, exposure to unsuitable temperatures or conditions, or other circumstances outside our control.

Beverages should be stored according to the manufacturer's instructions and applicable product requirements.

Wholesale customers are responsible for appropriate storage and handling after accepting delivery.

13. Refunds for Unavailable Products

If LIQUID CHOICE accepts an order but subsequently determines that a product is unavailable, we may contact the customer regarding a replacement or alternative product.

If an acceptable replacement cannot be provided, the affected product may be refunded.

14. How to Request a Return, Refund, or Replacement

To report an issue, contact:

Email: liquidchoice4@gmail.com

Please include, where applicable:

  • Full name or business name

  • Order number or order reference

  • Date of purchase

  • Product name

  • Quantity affected

  • Description of the problem

  • Photographs or videos of damaged or incorrect products

  • Photographs of packaging and product labels where relevant

  • Any other information reasonably required to investigate the issue

Providing complete information helps LIQUID CHOICE review and resolve claims more efficiently.

15. Inspection and Verification

LIQUID CHOICE may request reasonable evidence before approving a return, replacement, credit, or refund.

This may include photographs, videos, packaging information, batch or lot numbers, delivery information, or the affected products themselves.

For genuine product-quality or safety complaints, LIQUID CHOICE may need to investigate the product with the relevant supplier or manufacturer.

16. Customer Responsibility

Customers are responsible for:

  • Providing accurate order and delivery information

  • Checking orders within a reasonable time after delivery

  • Reporting damaged, missing, or incorrect products promptly

  • Following appropriate storage instructions

  • Providing reasonable evidence when making a claim

  • Not consuming products that appear unsafe or compromised

17. Fraudulent or Unreasonable Claims

LIQUID CHOICE reserves the right to investigate claims and refuse a refund, replacement, or credit where there is reasonable evidence of misuse, fraudulent activity, repeated unreasonable claims, intentional damage, or other abuse of this policy.

This does not affect any rights a customer may have under applicable law.

18. Consumer Rights

This Return & Refund Policy does not exclude, restrict, or replace any consumer rights, guarantees, warranties, or remedies that apply under the laws governing your purchase.

Where applicable law provides a customer with rights that are more favourable than this policy, those legal rights will continue to apply.

19. Policy Updates

LIQUID CHOICE may update this Return & Refund Policy from time to time to reflect changes to our business, products, procedures, or applicable legal requirements.

The version published on the LIQUID CHOICE website will be the current version of the policy.

20. Contact LIQUID CHOICE

If you have a question about a return, refund, damaged product, replacement, wholesale order, or any other order issue, please contact us:

LIQUID CHOICE
Email: liquidchoice4@gmail.com

Please provide your order information and a clear description of the issue so that we can assist you appropriately.

LIQUID CHOICE — Wholesale & Retail Beverage Supply